Refund policy

At BQUEENS, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day refund policy from the date you receive your order.

To be eligible for a refund, please adhere to the following conditions:

  1. The product must be returned in its original condition, without damage or excessive signs of wear.
  2. Products must be accompanied by all accessories, manuals, certificates of authenticity, and original packaging.
  3. You must contact us within 30 days of receiving your order.
  4. Return shipping costs are the responsibility of the customer, unless the product is defective or the error is on our part.
  5. Refunds will be issued via the same payment method used for the initial purchase within 7 business days of receiving and inspecting the returned item.
  6. Items on sale or under promotion are not eligible for a refund but can be exchanged for an item of equivalent value.

To initiate a return and request a refund, please follow these steps:

  • Contact our customer service team via email at info@ b-queens.com , providing your order number, the reason for the return, and, if possible, photos of the relevant product.
  • Carefully package the item to be returned and include a copy of your invoice or order confirmation.
  • Ship the item to the address provided in the return instructions, using a tracked service to avoid issues related to loss or damage during transit.

Please note that BQUEENS reserves the right to refuse a refund if the above conditions are not met. If you have any questions regarding our refund policy, feel free to contact our customer service team.  


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of p